In Kloud xperts, we value the trust you place in us to manage your personal data. This Privacy Notice describes how we collect, use, store and protect your personal information, in compliance with applicable laws and regulations, including the General Data Protection Regulation (GDPR) and the Federal Law on Protection of Personal Data Held by Private Parties (LFPDPPP) in Mexico.

1. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, email, telephone number and address.
• Billing Data: Financial and payment information for contracted services.
• Technical Data: IP address, device configuration, operating system, browser type and usage details of our cloud services.
• Contractual Data: Information related to commercial and service agreements.
• Communication Preferences: Interests, subscriptions and feedback about our services.

2. How We Use Your Information

We use your personal information to:

• Provide, manage and improve our services.
• Process transactions and billing.
• Offer technical support and customer service.
• Comply with legal, contractual and safety regulations.
• Send promotional or relevant information about our products and services, as long as we have your consent.

3. Information Sharing

We do not sell or share your personal information with third parties for marketing purposes. However, we can share it with:

• Service Providers: Partners who help us offer technical support, process payments or manage infrastructure.
• Legal Authorities: When required by law or to protect our legal rights.
• Business Affiliates: Companies of the same corporate group, if necessary for the purposes described.

4. Information Protection

We implement technical, administrative and physical security measures to protect your personal information against unauthorized access, loss, alteration or disclosure, such as:

• Advanced data encryption.
• Regular security audits.
• Strict control of access to information.

5. User Rights

In accordance with applicable law, you have the right to:

• Access the personal information we have collected about you.
• Rectify incorrect or outdated information.
• Request deletion of your data when possible.
• Restrict or oppose the processing of your personal data.
• Withdraw your consent at any time for marketing activities.

To exercise your rights, send a request to: privacy@kloudxp.com.

6. International Transfers

If your data is transferred or stored outside your country, we guarantee that such processes comply with local laws and international data protection standards.

7. Conservation of Information

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws.

8. Cookies and Similar Technologies

We use cookies and analytics tools to improve your experience on our website and services. You can manage your cookie preferences directly in your browser settings.

9. Changes to the Privacy Notice

We reserve the right to update this Privacy Notice at any time. We will notify you of important changes through the usual channels or on our website.

10. Contact

If you have questions, concerns or wish to exercise your rights related to this Privacy Notice, please contact us:

Email: privacy@kloudxp.com

Telephone: +52-33-2233-4400

Postal Address: Av. de las Américas 320, Altamira, 45160 Zapopan, Jalisco